Privacy Policy

Last updated: 29 July 2026

North Quay Roasters operates this website and processes personal data in line with the General Data Protection Regulation (EU) 2016/679, the Irish Data Protection Act 2018, and guidance issued by the Irish Data Protection Commission.

1. Controller details

North Quay Roasters
Middle Street 9, H91 Galway, Ireland
Email: [email protected]
Phone: +353 91 448 273

2. Personal data we may collect

• Contact details you send through our form or email, such as your name, email address, phone number, and enquiry content.
• Order and fulfilment information if you contact us about purchases, subscriptions, or deliveries.
• Technical information such as device, browser, IP address, and cookie-related preferences used to run and secure the website.

3. Why we process your data

• To respond to enquiries and provide customer support.
• To administer orders, subscriptions, and related service communications.
• To maintain, secure, and improve the website.
• To meet accounting, tax, and legal obligations where applicable.

4. Legal bases

• Performance of a contract or pre-contract steps where you request products or services.
• Legitimate interests for running, securing, and improving our business communications and website.
• Legal obligation where records must be retained under Irish law.
• Consent for optional cookies and similar technologies where required.

5. Sharing of data

We only share personal data where necessary with service providers supporting hosting, communications, fulfilment, or professional administration. We do not sell personal data.

6. Retention

We keep enquiry and customer data only for as long as needed for the purpose collected, unless a longer retention period is required by law, tax obligations, or a legitimate business need such as resolving a dispute.

7. Your rights

Subject to applicable law, you may request access, correction, erasure, restriction, objection, and data portability. You may also withdraw consent for optional cookies at any time.

8. Complaints

If you believe your data has been handled improperly, you may contact us first or lodge a complaint with the Irish Data Protection Commission.

Data Protection Commission
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
www.dataprotection.ie

9. Contact

For privacy-related requests, email [email protected].